• Can I try the pieces on?
    You can try our products on in our office located at 17/6 Uralskaya street in Saint-Petersburg.
  • If I don't like the product, can I exchange or return it?
    All jewelry is final sale only. If you received a damaged product, we will be happy to exchange it.
  • How long does it take to make a custom jewelry?
    On average, the entire production process takes anywhere from 14 to 30 working days, depending on the complexity of the end product. If the piece is ready earlier, we will inform you immediately, so you can pick it up.
  • I have a jewelry idea, but no sketch — can you draw it?
    Yes, even a short verbal description of your idea is enough for us. We will turn it into a technical specification for our artists, and then transfer it to the modelers. Each step of the process will be approved by you, and sent to work only after the final approval.
  • How to order grillz? How long will it take to produce?
    To make grillz, we will need a mold of your teeth. It can be made directly in our office, or you can already come with one made (or simply send it to us). You express all your wishes: what kind of metal you want, the number of teeth, design, the presence of stones / enamels, etc. Then the stage of modeling the jaw from the mold is performed by dental technicians. We have experienced professionals with whom we have been working for a long time and whom we trust. It is very important that each mold is in detail and that the model of the jaw matches the original 100%. When creating a model the peculiarities of the jaw and teeth structure are taken into account so that there are no health problems with prolonged wear: jaw displacement / distortion of the bite / muscle strain / gum problems, etc. We will honestly tell you how many teeth can be made: it happens that structure of the jaw allows you to decorate only 1 or 2 teeth, but it also could be all 8. This is an individual and very important question – we always solve it with full responsibility for your health. Grill designs can be anything, we have no restrictions. The lead time depends on the design, 2-3 weeks on average.
  • Is there a warranty for the jewelry?
    There is a one-year warranty for our products starting from the date of the purchase. During this time, the Mozi J studio offers two complimentary cleanings by your request. If any defects appear during the first year of wear, indicating a poor-quality product, we will replace it with a new identical piece.
  • What are the packaging options? Can you wrap the order as a gift?
    We have several types of packaging: velvet cover, case (pleather), wooden boxes. We will offer the option that best suits your product. We are currently working on our branded packaging. It will be specifically designed for different types of products, contain a batch number and a warranty insert.
  • Can I order jewelry as a gift?
    Yes, of course. If you are looking for a gift, you can choose a product in stock or create something of your own. Any product can be engraved.
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